Privacy Policy (CodeMaster Hub)

Last updated: 29 December 2025

This Privacy Policy explains how CodeMaster Hub (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you use codemasterhub.com (the “Site”) and any related services we offer now or in the future.

By using the Site, you understand that the Site will evolve, and this policy is written to cover both current and future features without needing frequent rewrites.

1. Who controls your data

The data controller is the operator of codemasterhub.com.

You can contact us about privacy by using the Contact page on the Site. If we publish a dedicated privacy email address, that address will be shown on the Contact page and may be used for privacy requests.

2. What this policy covers

This policy applies to:

  • Public pages (Home, Products, Product pages, Docs, Blog, About)
  • Contact forms and direct communications
  • Support requests and support eligibility checks
  • Newsletter or product update subscriptions (if enabled)
  • Future accounts, e-commerce, digital delivery, licensing, and billing
  • Integrations with third parties, including Envato marketplaces (CodeCanyon, ThemeForest)
  • Any future tools used to prevent fraud, secure the Site, and improve performance

3. Personal data we collect

3.1 Data you provide

Depending on how you interact with the Site, you may provide:

  • Identity and contact data: name, email address, company name, country
  • Message and support data: message content, attachments, error logs, site URL (when you request troubleshooting)
  • Account data: username, password (stored as a secure hash), profile settings
  • Order and entitlement data: items obtained, download history, license status, support status, invoices where legally required
  • Community data: comments, reviews, forum posts, and any content you submit (if we add these features)

3.2 Data collected automatically

When you visit the Site, we may automatically collect:

  • Technical data: IP address, device type, browser, operating system, language, approximate location derived from IP
  • Usage data: pages viewed, clicks, referring page, time spent, timestamps
  • Security and diagnostics data: server logs, error logs, anti-abuse signals

This data is used mainly for security, reliability, analytics (when enabled), and improving the Site.

3.3 Purchase verification and marketplace data (Envato and similar)

If you request support for a product purchased on a marketplace (for example CodeCanyon or ThemeForest), we may collect and process data needed to verify purchase and support eligibility, such as:

  • marketplace username or account identifier
  • item identifier (item name or ID)
  • purchase code or verification token
  • purchase date and support entitlement status

We use this data to confirm that you are eligible for updates or support, and to prevent fraud.

3.4 Payments and billing data

If we add direct e-commerce checkout on the Site:

  • Payments are typically handled by payment processors. We do not aim to store full payment card details on our servers.
  • We may store billing details required for invoices, tax, refunds, chargebacks, and compliance (depending on your location and legal requirements).
  • We may store transaction identifiers and order records necessary to deliver digital goods and provide support.

4. How we use your data

We use personal data for the following purposes:

4.1 Operating the Site

  • deliver pages and content
  • maintain performance and reliability
  • secure the Site, detect abuse, and prevent fraud

4.2 Communication and support

  • reply to contact requests
  • provide technical support
  • maintain support history so we can help you faster next time

4.3 Product delivery and licensing

If we add downloads, licenses, updates, or accounts, we may use data to:

  • manage accounts and authentication
  • provide downloads and updates
  • generate, validate, and manage licenses or entitlements
  • track license activations and usage events needed for security and compliance (for example, activation date, product version, and site domain)

4.4 Purchase verification and marketplace support

  • verify marketplace purchases (Envato and similar)
  • confirm eligibility for updates and support
  • link verified purchases to support tickets or user accounts (if you choose to create an account)

4.5 Improvements and insights

  • understand which pages and products are useful
  • fix bugs and improve documentation
  • measure performance and stability

Analytics and marketing features, if enabled, may depend on your cookie consent where required by law.

5. Legal bases for processing (GDPR)

If you are in the EU/EEA (including Germany), we rely on these legal bases:

  • Performance of a contract: to deliver requested services (support, downloads, accounts, purchases)
  • Legitimate interests: to secure the Site, prevent abuse, improve performance, and manage operations
  • Consent: for newsletters, non-essential cookies, and certain optional features
  • Legal obligations: for tax, accounting, compliance, and lawful requests from authorities

6. Cookies and similar technologies

We may use cookies and similar technologies for:

  • Essential functions: security, load balancing, session handling
  • Preferences: remembering settings
  • Analytics: understanding traffic and improving the Site (optional, subject to consent where required)
  • Marketing: only if added in the future (optional, subject to consent where required)

Where required, we use a consent banner for non-essential cookies. You can adjust cookie settings using the banner (if available) or your browser settings.

7. Who we share data with

We do not sell your personal data.

We may share data with trusted providers only when necessary to run the Site and deliver services, such as:

  • hosting and infrastructure providers
  • email delivery and messaging providers
  • security, anti-spam, and anti-fraud providers
  • analytics providers (only when enabled, and subject to consent where required)
  • support tools (ticketing, helpdesk) if used
  • payment processors (future, for checkout)
  • marketplace platforms (for example Envato), when you request purchase verification or marketplace-related support

These providers process data under appropriate contractual and legal safeguards.

8. International data transfers

Some providers may process data outside the EU/EEA. When this happens, we use legally recognized safeguards (for example adequacy decisions or Standard Contractual Clauses) to protect your data.

9. Data retention

We keep personal data only as long as needed for the purposes described in this policy, including:

  • Contact and support communications: kept as long as needed to resolve issues, provide follow-up, and maintain support history
  • Security logs: retained for a limited period appropriate for security monitoring and incident investigation
  • Newsletter data: retained until you unsubscribe, and then limited records may be kept to respect your opt-out
  • Account and purchase data: retained while your account is active, and longer where required for compliance, dispute resolution, tax, and accounting
  • License and entitlement data: retained to provide updates, manage support eligibility, and prevent abuse

When data is no longer needed, we delete it or anonymize it, unless we must retain it for legal reasons.

10. Security

We use reasonable technical and organizational measures to protect personal data, including access controls, least-privilege practices, and monitoring for abuse. No system is perfectly secure, but we design the Site to minimize risk and respond to incidents.

11. Your rights

Depending on your location, you may have rights such as:

  • access to your personal data
  • correction of inaccurate data
  • deletion (where applicable)
  • restriction or objection to certain processing
  • data portability (where applicable)
  • withdrawal of consent at any time (for consent-based processing)
  • complaint to a data protection authority

To exercise your rights, contact us through the Contact page on the Site. We may ask for verification to protect your account and data.

12. Children’s privacy

The Site is not intended for children under 16, and we do not knowingly collect personal data from children.

13. Third-party links and embedded content

The Site may include links to third-party sites or embedded content (for example videos, code repositories, marketplaces like CodeCanyon and ThemeForest). Third parties have their own privacy practices, and this policy does not cover them. Review their privacy policies before providing personal data.

14. Changes to this policy

We may update this Privacy Policy as the Site grows, including when e-commerce and marketplace integrations expand. The “Last updated” date at the top shows the most recent revision. Material changes may also be communicated on the Site.

15. Contact

For privacy questions or requests, use the Contact page on codemasterhub.com/support.

Contact
Contact
Scroll to Top